Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics.
Loyalty Factor has been instrumental in helping companies:
- Increase Customer Satisfaction by 20 – 33%
- Increase Revenues by 50% in 18 months
- Increase Manufacturing Production by 200% in 18 months
- Simplifying mergers and acquisitions
Our information exchange this week highlights part 2 of the book, “Reviving Work Ethic: A Leader’s Guide to Ending Entitlement and Restoring Pride in the Emerging Workforce“ by Eric Chester.
Seven Attributes of Work Ethic
Work ethic is knowing what to do and doing it. It is marked by an individual’s positive attitude, reliability, professionalism, initiative, respect, integrity and gratitude. Instilling those seven attributes into the hearts and minds of the emerging workforce is the key to keeping our companies – and our country – stable and prosperous. Work ethic is the key to success!
Seven attributes of work ethic:
1. Positive Attitude:
Provide employees with living examples of positive attitude in action and put them into situations that allow them to shadow people who model the attitudes desired.
Set clear expectations for each worker and then hold tight to those standards.
It’s vitally important to clarify expectations for professionalism prior to hiring. Explain what it takes to succeed in the organization and give potential hires a chance to respond to make sure they are on the same page.
Initiative is relevant to the company because it prepares the worker for additional assignments and makes him or her invaluable to the employer. Even though they might not come begging for more work, employees want to know how they can contribute value to the company.
Treat employees with the same degree of respect the organization would like from them and the actions will be mirrored.
Avoid scare tactics. Leaders have to trust their employees. Millenials hate to be micromanaged. If leaders clearly describe expectations and set high standards, but then constantly look over workers’ shoulders, employees will quickly feel as though they are not trusted.
Unfortunately, employees can’t be taught gratitude. Leaders can define it and tell workers that they need to be grateful. They can tell them to smile, say thank you, and be nice to customers and co-workers. Like respect, employees need to embrace gratitude internally to make it last and to make it truly effective.
Figure out where employees are, what they feel, what matters to them and then tie things together. By meeting individuals where they are and giving them a reason to move where they want to go, a leader will build the type of work ethic desired in their employees. The shift in their mindsets away from a utilitarian view of work results in an increase in loyalty and decrease in turnover.
Loyalty Factor has customized programs to improve employee loyalty within your organization. Call us today to schedule an appointment with the Loyalty Expert – Dianne Durkin!