Tag Archives: Relationships

Face Time Still Your Most Valuable Asset

The millennials moving into the workforce come with a big imaginary technology bubble wrapped around them.  Corporate leaders see Generations Y and Z coming and mistakenly make room for the bubble to fit through the door – offering social media, instant messaging, texting, skype, e-mail and other remote communication methods.

A recent study by Randstad identifies that 51% of Gen Z and 52% of Gen Y chose the face-to-face meeting as their preferred form of communication.  Less than 20% of each generation said they prefer e-mail.

These amazing statistics bode well for your organization.  The traditional, culture-building team meetings are still top on the list, even for your newest team members!  The need for human interaction remains strong.

For generations, it has been proven that communication is critical to the success of an organization.  As corporate leaders in an evolving workplace, maintaining the grass roots communication should be a priority.  It is face-to-face where we can see expressions, emotion and gestures – all things that are very difficult to gauge when utilizing newer forms of technology.

Plan a meeting, invite everyone.  The technology is simple and the results exponential!a500-virtual-team


Relationship Economics

What’s the most valuable asset you or your business possesses?  Is it your physical resources?  Your intellectual properties? Your work force?  Your skills and knowledge?  All are important aspects of business success.  But you can’t get the most advantage from any one of them if you don’t make the right strategic investments in your relationships.  It’s called building relational capital. 

David Nour in his book Relationship Economics offers 3 things you can do to build relational capital:


Become More Interesting:

Did you know that only an estimated 27 percent of all Americans have a valid passport?  Travel, whether domestically or abroad, is a perfect opportunity to expand your horizons, provide unique perspectives on very different social styles, and in the process, hopefully provide you with a new outlook on not only how we as US citizens view the world but also how the rest of the world views us.
Build a Personal Brand:

Regardless of your profession, when others engage you, buy from you, work with you, or trust and invest in you, they are in essence buying three things: your product or service, the perception of the company behind the product or service, and the brand called you.


Become Known for Content:

As a mentor often reminds me, “If you don’t toot your own horn, there is no music!”  How are you combining content – your unique ideas, insights and perspectives – with context and applying it to specific situations of others to improve their condition?


Dianne Durkin, President of Loyalty Factor, offers training and personal coaching with particular emphasis on building relational capital.  Contact Loyalty Factor (www.loyaltyfactor.com) today at [email protected] to schedule your session and get moving forward towards building a strong personal brand!

The Impact of EI (Emotional Intelligence) On An Organization

When we think of intelligence, we typically think of intellectual capacity or IQ. Studies throughout the twentieth century have shown that multiple intelligences exist in human beings. Psychologists have grouped them mainly into three categories:

  1. Abstract Intelligence: The ability to understand and manipulate with mathematical signals.
  2. Concrete Intelligence: The ability to understand and manipulate with objects.
  3. Social Intelligence: The ability to understand and relate to people.

Emotional Intelligence (EI) has its roots in the concept of social intelligence. First identified by El Thorndike in 1920. According to Daniel Goleman, EI is the ability to use our awareness of our emotions to manage behavior and relationships.

Emotional Intelligence involves the ability to monitor ones own emotions, and the beliefs and emotions of others.

  1. Self Awareness: The ability to recognize and understand your moods, emotions and drives as well as their effect on others.
  2. Self Management: The ability to control or redirect disruptive impulses and moods. A propensity to suspend judgment – to think before acting.
  3. Social Awareness: The ability to find common ground and build rapport.
  4. Relationship Management: The ability to understand the emotional make up of other people

The best leaders use EI to create a reservoir of positivity that inspires passion and motivates people to perform at their best. The leader is the individual who creates the conditions that directly determines people’s ability to perform well.



Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people.  www.loyaltyfactor.com