Tag Archives: leadership principles

Face Time Still Your Most Valuable Asset

The millennials moving into the workforce come with a big imaginary technology bubble wrapped around them.  Corporate leaders see Generations Y and Z coming and mistakenly make room for the bubble to fit through the door – offering social media, instant messaging, texting, skype, e-mail and other remote communication methods.

A recent study by Randstad identifies that 51% of Gen Z and 52% of Gen Y chose the face-to-face meeting as their preferred form of communication.  Less than 20% of each generation said they prefer e-mail.

These amazing statistics bode well for your organization.  The traditional, culture-building team meetings are still top on the list, even for your newest team members!  The need for human interaction remains strong.

For generations, it has been proven that communication is critical to the success of an organization.  As corporate leaders in an evolving workplace, maintaining the grass roots communication should be a priority.  It is face-to-face where we can see expressions, emotion and gestures – all things that are very difficult to gauge when utilizing newer forms of technology.

Plan a meeting, invite everyone.  The technology is simple and the results exponential!a500-virtual-team

Relationship Economics – David Nour

What’s the most valuable asset you or your business possesses?  Is it your physical resources?  Your intellectual properties? Your work force?  Your skills and knowledge?  All are important aspects of business success.  But you can’t get the most advantage from any one of them if you don’t make the right strategic investments in your relationships.  It’s called building relational capital. 

 David Nour in his book Relationship Economics offers 3 things you can do to build relational capital:

 Become More Interesting:

Did you know that only an estimated 27 percent of all Americans have a valid passport?  Travel, whether domestically or abroad, is a perfect opportunity to expand your horizons, provide unique perspectives on very different social styles, and in the process, hopefully provide you with a new outlook on not only how we as US citizens view the world but also how the rest of the world views us.

 Build a Personal Brand:

Regardless of your profession, when others engage you, buy from you, work with you, or trust and invest in you, they are in essence buying three things: your product or service, the perception of the company behind the product or service, and the brand called you. 

 Become Known for Content:

As a mentor often reminds me, “If you don’t toot your own horn, there is no music!”  How are you combining content – your unique ideas, insights and perspectives – with context and applying it to specific situations of others to improve their condition?

Dianne Durkin, President of Loyalty Factor, offers personal coaching.  Contact Loyalty Factor (www.loyaltyfactor.com) today at [email protected] to schedule your session and get moving forward towards building a strong personal brand! 

Trust – The Foundation of Effective Leadership

Trust is the foundation and framework of how we build any relationship. Establish trust with:

    • Words and deeds that are congruent
    • Willingness to admit mistakes
    • Following through on commitments
    • Recognizing ones strengths and areas for development.

Trust works like a bank account. You have to keep making deposits if you want it to grow. Each time you do something negative, you spend dollars. Do enough negatives due to lack of character or competence and you are bankrupt – and that’s the end of the relationship.

 

 

The four elements necessary for building trust are: Congruence, Openness, Acceptance and Reliability.

 

Consistent behavior is a powerful motivator.  To build trust it is important to identify the values that drive those behaviors. Here is a list of actions that leaders should take to demonstrate each element of trust in their daily activities

 

•     Congruence

•          Straightforwardness

•          Honesty

•          For example: having clearly defined and agreed behavioral standards

 

•     Openness

•          Receptivity

•          Disclosure

•          For example: openly share information and opinions

 

•     Acceptance

•          Respect

•          Recognition

•          For example: encouraging and supporting each other

 

•     Reliability

•          Seeks Excellence

•          Keeps Commitments

•          For example: taking ownership of their jobs

 

In summary, there is no question that trust is essential to being a great leader and developing a culture where people are engaged and committed to the leader and to the organization.

 

 

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people.  www.loyaltyfactor.com

Info Exchange – Win: Part 2 of 2

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 
Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months

Our information exchange this week highlights the book, “Win: The Key Principles to Take Your Business from Ordinary to Extraordinary” by Frank I. Luntz. This is part two of a two part series.

 

In Luntz’s book Win he describes the nine P’s of winning and what it takes to get to the top. Winners are never satisfied with the status quo and they always pursue more. Better. Higher. Faster. Easier. They do this by engaging and inspiring the people who work with them and for them.

 

The Nine P’s Of Winning

 

  1. People-Centeredness. The job of all winning communicators is to recognize what is missing in the lives of others and then try to address it.
     
  2. Paradigm Breaking. Winners don’t accept the world for what it is. They’re driven by their ideas of how the world should be. Their vision becomes a mission and that mission reshapes the human experience. If you’re not asking “Why not?,” you’re not in the winning mentality.
     
  3. Prioritization. Winners know how to separate what must be done from what should be done.
     
  4. Perfection. If you’re not driven to perfection, you’ll never reach excellence. Without a burning desire to do what you do, it’s almost impossible to find the internal strength to strive for perfection.
     
  5. Partnership. Winners understand that they need other people to get where they want to go. The best companies are governed by leaders who understand that they exist because of a partnership with their customers, their employees and the communities in which they operate.
     
  6. Passion. Winners eat, breathe, talk, sleep and live passion. The biggest difference between winners and everyone else is in how they communicate their passion to the people around them.
     
  7. Persuasion. Winners don’t preach; they persuade. They tell you exactly why you should accept their point of view, yet you feel like you came to their conclusions on your own.
     
  8. Persistence. Winning is never really about a single game, product or performance. Winners know that winning is defined by repeat performances and increasing achievements.
     
  9. Principled Action. It comes down to a simple, powerful word: “If.” If you can put others before you, and in doing so lift yourself and others to a higher place, then you are, indeed, a winner.

 

The P’s are not just words,
they are the principles by which winners live
.

Info Exchange – Win: Part 1 of 2

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 
Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months

Our information exchange this week highlights the book, “Win: The Key Principles to Take Your Business from Ordinary to Extraordinary” by Frank I. Luntz. This is part one of a two part series.

In his new book Win, Dr. Frank Luntz highlights:

  • The attributes of a winner
  • The nine P’s of winning.

 This segment with examine the attributes of winners.

 

Winners are self-aware. They recognize their own strengths and weaknesses, and respond to situations accordingly. Winners are also tuned in to the needs and desires of others, and this outward focus guides them to deliver revolutionary solutions, not just better mousetraps. They recognize where their strengths meet someone else’s needs and deliver the greatest value.

 

Winners don’t preach; they persuade. Winners clearly articulate their own principles and kindly, subtly invite you to adopt them. But the choice is yours. Sure, they lead and you follow and ultimately you come to their point of view on your own.

 

Luntz describes the following 15 attributes of leaders.

 

The ability to:

  • Grasp the human dimension of every situation
  • Know what questions to ask and when to ask them.
  • See what doesn’t yet exist and bring it to life
  • See the challenge, and the solution, from every angle
  • Distinguish the essential from the important
  • Drive to do more and do it better
  • Communicate their vision passionately and persuasively
  • Move forward when everyone around them is retrenching or slipping backward
  • Connect with others spontaneously

 

In Addition:

  • Curiosity about the unknown
  • Passion for life’s adventures
  • Chemistry with co-workers and the people they want to influence
  • Willingness to fail and the fortitude to get back up and try again
  • Belief in luck and good fortune

 

And most importantly:

  • A love of life itself

 

Although, there is no single standard of winning – no secret recipe that – presto! – makes you a winner. These are common traits of all winners. Together, they are factors one must incorporate in ways that suit their own style and objectives.

 

In our next installment, we’ll discuss the nine P’s of winning