Tag Archives: Integrity

Trust – The Foundation of Effective Leadership

Trust is the foundation and framework of how we build any relationship. Establish trust with:

    • Words and deeds that are congruent
    • Willingness to admit mistakes
    • Following through on commitments
    • Recognizing ones strengths and areas for development.

Trust works like a bank account. You have to keep making deposits if you want it to grow. Each time you do something negative, you spend dollars. Do enough negatives due to lack of character or competence and you are bankrupt – and that’s the end of the relationship.

 

 

The four elements necessary for building trust are: Congruence, Openness, Acceptance and Reliability.

 

Consistent behavior is a powerful motivator.  To build trust it is important to identify the values that drive those behaviors. Here is a list of actions that leaders should take to demonstrate each element of trust in their daily activities

 

•     Congruence

•          Straightforwardness

•          Honesty

•          For example: having clearly defined and agreed behavioral standards

 

•     Openness

•          Receptivity

•          Disclosure

•          For example: openly share information and opinions

 

•     Acceptance

•          Respect

•          Recognition

•          For example: encouraging and supporting each other

 

•     Reliability

•          Seeks Excellence

•          Keeps Commitments

•          For example: taking ownership of their jobs

 

In summary, there is no question that trust is essential to being a great leader and developing a culture where people are engaged and committed to the leader and to the organization.

 

 

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people.  www.loyaltyfactor.com

The Seven Practices of Exemplary Leadership

Leadership is the critical factor that determines the success of any business, department or organization.  The ability to select, manage, motivate, and guide employees to achieve results is the true measure of any leader’s success.

The Seven Practices of Exemplary Leadership:

There have been more than 3000 studies conducted over the years aimed at identifying the qualities of successful leaders.  More than 50 qualities have been identified that are important to leadership.  And, there are seven qualities that seem to stand out as being more important than the others. The good news is that each of these qualities can be learned, and they must be learned by practice and repetition:

 

1. Vision: The most important single quality of leadership.

 

2. Courage: The second quality that leaders have in common.

 

3. Integrity: the most respected and admired.

 

4. Humility: Leaders have the security and self-confidence to recognize the value of others.

 

5. Foresight: Leaders have the ability to look into the future and anticipate what might occur.

 

6. Focus: The ability to focus personal and corporate energies and resources in the most important areas.

 

7. Cooperation: The ability to work well with others is essential for effective leadership. Your ability to get everyone working and pulling together is essential to your success.

 

Loyalty Factor is known for its Leadership Development Programs.
With over 35 modules, customized to meet our clients specific needs,
there is something for everyone.


Call us today and improve the performance and profitability of YOUR
business with Exceptional Leadership.

www.loyaltyfactor.com

 

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people.  www.loyaltyfactor.com

Authentic Leadership: Knowing Your Authentic Self

Continuing with our topic from our last blog about authentic leadership, we will explore more about the center item on the True North compass, how to know your Authentic Self.

 

The journey to Authentic Leadership consists of Self Awareness, Values and Principles, Motivation, Integrated Life – and now, knowing your Authentic Self.

 

Authentic Leadership is:

  • Being aligned with who you are (being the real you)
  • Finding coherence between your life story and your leadership
  • Bringing people together around a shared purpose
  • Empowering people to step up  and create value

 

Knowing Yourself:

  • Finds passion that motivates you
  • Finds the purpose of your leadership
  • Feel comfortable in your own skin
  • Know your strengths and weaknesses and fill the skill gaps with colleagues that complement you
  • See yourself as others see you

 

Protecting & Practicing Your Values & Principles:

  • Understand the values and principles that guide your leadership
  • Decide what is most important to your life
  • Set clear limits as to what you will do under pressure

In summary, Authentic Leaders are grounded in who they are and what they stand for, and operate  with honest, integrity and congruency.

 

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people.  www.loyaltyfactor.com

Info Exchange – The Power of Professionalism

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months
  • Simplifying mergers and acquisitions

Our information exchange this week highlights the book, “The Power of Professionalism: The Seven Mind-Sets That Drive Performance and Build Trust” by Bill Wierma.

The Power of Professionalism

When only 17 percent of employees believe their leaders have the organization’s best interests at heart… When only 18 percent of Americans trust lawyers completely … When the Google search “Has U.S. business lost its way?” yields 159 million hits … Something is very, very wrong. Is it any wonder that cynicism is at an all-time high and trust at an all-time low?

 

The solution according to the authors is professionalism. They state professional ideals build trust. And trust is the foundation for both personal and organizational success. With trust, people tend to be more confident, proactive and hopeful. Without trust, people tend to be more skeptical, withdrawn and pessimistic.

 

In The Power of Professionalism, Wiersma outlines the seven mind-sets of trusted professionals.

 

1. Deliver results. Equal importance should be given to delivering the right results in the right way AND to sustainable outcomes.

 

2. Realize (and act like) they’re part of something bigger than themselvesmeaning they put the interests of the organization (a client) ahead of their own.

 

3. Know things get better when they get better. The result they are continually learning and growing personally and professionally.

 

4. Hold themselves to exacting standards:

  • Have a personalized core set of values
  • Do what’s right over what’s expedient
  • Stay focused and avoid pointless drama

 5. Practice Personal Integrity:

  • Authenticity and honesty
  • Delivering on one’s commitments (both explicit and implicit)
  • Refusing to violate the trust others have extended to them

 6. Aspire to Emotional Consistency.

  • Respect when it’s difficult to be respectful.
  • Maintain objectivity.
  • Manage their egos.

 7. Reveal value in others meaning being comfortable in one’s own skin and not threatened by others.

 

Understanding the importance of trust is one thing: building it is quite another.

 

Professionals build trust!