Trust is the foundation and framework of how we build any relationship. Establish trust with:
- Words and deeds that are congruent
- Willingness to admit mistakes
- Following through on commitments
- Recognizing ones strengths and areas for development.
Trust works like a bank account. You have to keep making deposits if you want it to grow. Each time you do something negative, you spend dollars. Do enough negatives due to lack of character or competence and you are bankrupt – and that’s the end of the relationship.
The four elements necessary for building trust are: Congruence, Openness, Acceptance and Reliability.
Consistent behavior is a powerful motivator. To build trust it is important to identify the values that drive those behaviors. Here is a list of actions that leaders should take to demonstrate each element of trust in their daily activities
• For example: having clearly defined and agreed behavioral standards
• For example: openly share information and opinions
• For example: encouraging and supporting each other
• Seeks Excellence
• Keeps Commitments
• For example: taking ownership of their jobs
Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people. www.loyaltyfactor.com