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Info Exchange – 10 Thoughts About Leadership

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months

Our information exchange this week highlights Jon Gordon’s 10 Thoughts about Leadership.”    

Great leaders motivate, inspire and energize their people by connecting the vision, values, purpose and business goals of the organization to individual values and needs. While some people are more natural leaders than others, the best leaders are those who go beyond cultivating their own leadership skills, and instead create a culture of leadership in their organizations.  The reality is that leadership doesn’t belong to just one person.  Leadership inspires others much like a contagious force.

Author Jon Gordon provides readers with the ten basic thoughts about leadership below; simple secrets that aim to empower people to approach life and work with positive, forward thinking to lead to true accomplishment.

1. People follow the leader first and the leader’s vision second
 – It doesn’t matter if the leader shares a powerful vision, if the leader is not someone who people will follow the vision will never be realized. As a leader, who you are makes a difference. The most important message you can share is yourself. 

2. Trust is the force that connects people to the leader and his/her vision – Without trust there is a huge gap between the leader and the vision. Without trust people will stay off the bus. However if people trust the leader they will hop on the bus with the leader and help move the bus forward towards the vision.

3. Leadership is not just about what you do but what you can inspire, encourage and empower others to do. 

4. A leader brings out the best within others by sharing the best within themselves. 

5. Just because you’re driving the bus doesn’t mean you have the right to run people over – The more power you are granted the more it is your responsibility to serve, develop and empower others. When you help them grow they’ll help you grow. 

6. “Rules without Relationship Leads to Rebellion– Andy Stanley said this. As a leader you can have all the rules you want but if you don’t invest in your people and develop a relationship with them they will rebel. This applies amazingly to children as well. It’s all about relationships.

7. Lead with optimism, enthusiasm and positive energy, guard against pessimism and weed out negativity. 

8. Great leaders know they don’t have all the answers. Rather they build a team of people who either know the answers or will find them. 

9. Leaders inspire and teach their people to focus on solutions, not complaints. (The No Complaining Rule) 

10. Great leaders know that success is a process not a destination – John Wooden, the legendary UCLA basketball coach, never focused on winning. He knew that winning was the byproduct of great leadership, teamwork, focus, commitment and execution of the fundamentals. As a leader, focus on your people and process, not the outcome.