Tag Archives: dreamforce

Info Exchange – Dreamforce Conference Durkin’s Strategies for Hiring SUPER Agents

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months
  • Simplifying mergers and acquisitions

 

Our information exchange this week highlights the presentation by Loyalty Factor President, Dianne Durkin at the recent Dreamforce Conference.  

Strategies for Hiring and Retaining Today’s Super Agents

Dianne Durkin, President and Founder of Loyalty Factor, was recently a speaker at Dreamforce. She joined an elite group of individuals including Sir Richard Branson, Tony Robbins, Colin Powell and Richard Immelt. The title of Ms Durkin’s presentation was “Strategies for Hiring and Retaining Today’s Superagents“. Ms Durkin highlighted the key to hiring excellent people is magnetic leadership, which is also the title of her newest book.

 

In Magnetic Leadership she says “It’s time to get R.E.A.L.” The R stands for recruiting the right people in the right place at the right time and to retain them. E is engage, empower and enrich employees in the right environment for increased earnings. A is appreciate and acknowledge people’s efforts with genuine and appropriate recognition and rewards. L is leadership that leads with trust, respect, and builds loyalty.

 

As Ms Durkin stated, “magnetic leaders energize the inner powers of their organization despite the outer pressures.”

 

The presentation itself focused on hiring people that have energy, passion and belief and encouraging them to bring their brains to work. As Ms Durkin stated, when you ask individuals what makes people successful in their organization, one would get the following responses:

  • Flexibility
  • Passion
  • Enthusiasm
  • Independent Learner
  • Multitasker
  • Out-of-the-box thinking

To uncover these talents within an individual requires a questioning strategy which will help understand the candidate’s needs, fears, and how they operate under pressure. A questioning strategy also establishes rapport and can help identify the other person’s beliefs and values.

 

Ms. Durkin outlined the questioning strategy that will get at these core issues. To learn more, contact Dianne Durkin at www.loyaltyfactor.com or 603.334.3401.

 

In summary, Ms. Durkin stated recruiting the right talent is the engine of the modern organization. Once you have that right talent, engagement is the mystery ingredient that will transform that engine’s performance and profitability.

 

Info Exchange – Dreamforce Conference Sir Richard Branson

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months
  • Simplifying mergers and acquisitions

Our information exchange this week highlights the presentation by Sir Richard Branson at the recent Dreamforce Conference. 

Dreamforce Conference: Sir Richard Branson

Sir Richard Branson, Founder of Virgin Group, spoke at the Dreamforce conference this past week inSan Francisco and had a number of thoughts on leadership, as well as his “education for life.”

In Sir Richard Branson’s education for life, these are the principles that he learned about leadership.

1. Always hire the most exceptional person you can and allow them to be the best they can be.

2. Always look for the best in people. He highlighted that as a youth his parents never allowed him to say anything negative about another person. If he did they would send him to the mirror. The message was vey clear: Look for the best in people and your life will be so much richer.

3. Delegation is key. He recommends finding someone who is better than you to do the day to day activities so you can do the strategic thinking and look beyond today.

4. When delegating give people the opportunity to make mistakes.

5. When people let you down, you need to address the issue immediately with face-to-face discussions. If you let the situation go, it will bring others down and you will lose credibility.

6. HUMOR – this is super important in building business.

Sir Richard Branson is a self-made amazing individual that we can all learn from. As he states, “never went to university, just did education on life.”

 

He is an incredible businessman, creative and innovative entrepreneur and a wonderful philanthropist.

 

The Virgin Philosophy:

“It’s not the cheapest way to do it.”

“It’s not the best way to do it.”

“It’s the most amazing way to do it.”

 

For a strategy on how to give your organization a competitive advantage, contact Loyalty Factor at 603.334.3401. Loyalty Factor has helped numerous organizations grow beyond expectations by embracing the above disciplines.