With these types of results talked about in our last entry, with regards to the huge costs of a disengaged workforce, The importance of engagement cannot be understated.
How can you engage your people?
1. Ask & Listen.
Avoid the dynamic of sending down a solution from up high. When you ask and listen, you understand the current status of the situation, and you can engage employees in a process for improvement.
2. Develop the Focus and Strategy for Improvement
If you try to do everything, nothing will get done properly. It is all about laser focusing on key areas for improvement and developing a strategy to address them. The message is very clear: Clearly articulate your vision and strategy, and help individuals understand how their work contributes to achieve it.
Simplicity for understanding is key.
3. Communicate the Plan to Address the Identified Major Business Improvements
In communicating to employees, make sure you are looking at the communication from their perspective. It is not enough to put the message out. People need to understand it.
4. Build a Team Infrastructure to Develop Business Solutions
Setting up cross functional teams of 6-8 individuals to solve a major business issue brings different skills to the table. The result? You have a better chance of addressing the issues more successfully.
5. Communicate the Improvements that Will be Implemented
You cannot over communicate. With all the information overload in our lives, it takes a lot of communication for us to breakthrough to our employees. Tell them, tell them what you told them, and tell that to them again.
6. Implement for Improvements
To announce plans and follow it with no action is a clear message that nothing is happening. It is one of those things that makes employees cynical because it happens so often.
7. Measure Results
What gets measured, gets done. Measurement is commitment to look at what is working and what is not, and puts an organization on the track of continuous improvement.
Engaged and empowered employees are more productive and efficient in their efforts and provide innovative ideas to solve major business issues.
Contact the Loyalty Factor Team today to learn about how you can benefit from our Strategic Assessment and Alignment process! We look forward to hearing from you.
Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people. www.loyaltyfactor.com