About Loyalty Factor

A consulting and training firm, Loyalty Factor increases corporate profitability by providing individually tailored consulting and training services that enhance employee, customer and brand loyalty. By engaging all constituencies in an organization and improving customer relationship and management skills, Loyalty Factor’s comprehensive offerings develop a corporate culture of employee commitment and provide a proven process for maximizing employee productivity and increasing profitability. This process builds loyalty from the core of the company; thereby lasting the “test of time”.

Loyalty Factor is known for:

  • Quickly assessing the core issues of an organization
  • Developing high impact training programs to address key business issues
  • Helping companies differentiate themselves in the marketplace
  • Implementing programs to increase employee and customer satisfaction and retention
  • Influencing positive change in people and organizations
  • Turning vision into reality

Our Philosophy

Employee Loyalty Drives Customer Loyalty, which drives Brand Recognition

  • Employees are the most valuable asset of a company and need to be validated as such through programs and processes that help them grow both personally and professionally.
  • Increased productivity and profitability are driven by valuing employees and customers, establishing strategic positioning for future growth and communicating this positioning to all constituencies.

Our processes and training programs build momentum and trust in an organization by engaging all relevant constituencies and providing skills that can be immediately utilized.

We look forward to hearing from you and helping bring your organization to new levels of success!

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Loyalty Factor on Twitter: @LoyaltyFactor

President Dianne Durkin on LinkedIn

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