Loyalty

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

• Increase Customer Satisfaction by 20 – 33%
• Increase Revenues by 50% in 18 months
• Increase Manufacturing Production by 200% in 18 months
• Simplifying mergers and acquisitions

Our information exchange this week highlights the book, “Organize Your Mind, Organize Your Life” by Margaret Moore.

Is your head spinning? You’re not alone. According to Margaret Moore – co-author of Organize Your Mind, Organize Your Life – work, family, and worries about the world at large keep many of us in a state of constant disorder. Margaret Moore says, “Stop the chaos with these simple steps:”

1. Tame the Frenzy: Think about what has enabled you to be productive, creative, energized, calm and organized in the past. Maybe it’s going for a run, building downtime into your day, talking to a friend – incorporate these back into your life.
    
2. Sustain Attention: Imagine there’s a spotlight in the middle of your forehead, kind of like a third eye. That’s your attention, and you shine it on things. Strive to focus on one activity at a time, not only at work but in other areas of your life as well.
    
3. Mold Information: Your brain has the ability to hold a bunch of thoughts in its short-term, or ‘working,’ memory. You can improve your ability to harness your working memory by exercising, getting a good night’s sleep, writing things down, and listening to divergent points of view. These things go hand in hand.
    
4. Apply the Brakes: You need to be able to focus wholly and maintain that focus. But you also need to know when to stop. Doing so creates space for ideas to emerge. Make time for this to happen in your life.
    
5. Shift Sets: Distractions aren’t inherently evil. The problem with them is that they tend to grab hold of you without you even knowing it. Rather than mindlessly following distractions, think about the pros and cons of changing your focus and make a decision to do it or not. If you switch gears, let go entirely of what you were doing and move your full attention to a different task.
    
6. Connect the Dots: Set aside some time to think. Ask yourself, ‘What is the state of mind I need to create in order to move through this frenzy?’ It’s different for everyone. Picture what you need to be resilient, productive, and creative in turbulent times. You can apply this mindset of productivity and focus to anything. When you really use all of your brain it does beautiful things.

As you organize your life and focus on your organization, contact Loyalty Factor for a strategic assessment, feedback on how to drive employees to new levels of profitability, and coaching programs for others that may need guidance and direction!