Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics.
Loyalty Factor has been instrumental in helping companies:
- Increase Customer Satisfaction by 20 – 33%
- Increase Revenues by 50% in 18 months
- Increase Manufacturing Production by 200% in 18 months
- Simplifying mergers and acquisitions
Our information exchange this week highlights the Harvard Business Review article, “Creating Sustainable Performance“ by Gretchen Spreitzer and Christine Porath.
Creating Sustainable Performance
According to the Harvard Business Review article, creating sustainable organization performance is the result of thriving employees. These employees are not just satisfied and employed, they are engaged in creating the future.
The authors found that people who fit this description demonstrated 16% better overall performance, 125% less burnout, 32% more commitment to the organization and 46% more job satisfaction than their peers.
Thriving employees have two components: Vitality, or the sense of being alive, excited, and learning; and Growth that comes from gaining knowledge and skills. Some people naturally build vitality and learning into their jobs, but most employees are influenced by their environment.
According to the authors, four mechanisms create the conditions for thriving:
- Having decision-making discretion
- Sharing information about the organization and its strategy
- Minimizing impoliteness
- Offering clear, concise, and consistent performance feedback
To learn how you can develop an environment that engages your employees in creating the future contact Loyalty Factor at 603-334-3401, or read Dianne Durkin’s new book, “The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.” where the E stands for Engaging, Empowering, and Enriching Employees for Increased Earnings.