Managers implementing incremental change – that is changes that happen within the context of business as usual – are responsible for making sure the reasons, details, benefits and impact of the change are all mapped out prior to implementation.
I recently developed a list of questions for managers to consider:
- What is the change?
- Why is this change needed?
- What will happen if we do not make the change?
- What are the benefits of making the change?
- How will the change benefit the organization?
- Who will benefit from the changes?
- When will the positive benefits be felt?
- Who will be impacted by the proposed changes?
- What risks are involved in going forward with the changes?
- Who will suffer from the changes?
- Will any jobs be eliminated?
- Who needs to be informed of the changes?
- What will be different because of the change?
- Who is losing? And what?
- What steps are needed in making the change?
- How can I manage the changes so they are successful?
- Who do I need to involve?
- What is the best mode of communication to present changes?
A good change management process offers a clear message, emotional buy-in, targeting the appropriate people, timely delivery, and an open line of two way communication between all involved. Before you begin making changes, be sure to ask yourself all the questions. It’ll make everything smoother!