Monthly Archives: May 2015

The Enemy of Engagement


‘Frustration isn’t an employee issue; it’s an organizational issue.’

Frustrated employees represent 20% or more of the total workforce, leading to a major loss in performance, talent and revenue.  Frustration wears down motivated, dedicated employees who really care about their jobs and can’t get the organizational support they need to get things done.

According to Mary Royal and Tom Agnew, the authors of The Enemy of Engagement, “Frustrated employees really want to succeed in their role and become aggravated by organizational barriers or a lack of resources.  Managers must ask the right questions and address the issue promptly, or risk losing top talent who care deeply about the organization.”

Frustration isn’t just an employee issue, it’s an organizational issue, adding that “Managers must listen for clues and serve as the voice for frustrated employees.”

To learn how to engage and empower by utilizing empathetic listening to identify the frustration in your workforce and to increase performance and profits, contact Loyalty Factor at 603-334-3401.

The Fearless Front Line

figures arrowLeaders are committed to improving and growing their businesses, but all too often they find themselves mired in operational details and daily issues leaving no time to pursue bold visions.   The Fearless Front Line by Ray Attiyah is a call to action for these leaders to set a standard of fearlessness where frontline workers have an “I can run this place!” mindset that reflects pride and ownership of their critical role.   This liberates leadership to focus on the big-picture, bold strategies to improve and grow the business.

The Fearless Front Line offers techniques to help organizations move from a place of mediocrity to a place of joy and engagement (excellence).

Tips for leaders who embrace the fearless front line:

  • Communicate continuous improvement by stimulating a culture of relevancy, new growth and constant innovation.
  • Delegate so you have time to strategize and innovate
  • Raise the bar of excellence by investing in top performers and removing obstacles that frustrate them
  • Foster quick-win success by removing frustrations and making meaningful changes quickly to bolster team confidence, enthusiasm and trust.
  • Implement daily huddles to foster a positive “what went well” environment, communicate your standards of performance, and create a simple touch point for communicating the status of reactive improvements.

In creating a fearless front line, your organization will be a happier, more engaged place.  Engagement begins with your leadership team!  To schedule leadership and employee engagement training with Dianne Durkin, dubbed “The Loyalty Expert” by ABC News, call Loyalty Factor 603-334-3401.

Leader Likeability

A recent article by Jack Zenger in Leadership Excellence Essentials addresses the question,

Is it possible for a person to be an effective leader without being likeable?”

In a recent study it was shown that only 1 out of 2000 leaders who were rated at the bottom quartile in terms of likeability were in the top quartile in leadership effectiveness.

Here are seven key steps to increase your likeability and effectiveness as a leader:

  1. Increase positive emotional connections with others – Emotions are contagious. If you are positive, your positivity will spread to others.
  2. Display rock solid integrity – Individuals like leaders they can trust and dislike those they cannot trust.
  3. Cooperate with others – An organization should unite everyone and seek to work together for a common purpose.
  4. Be a coach, mentor and teacher – Helping others learn and grow is a gift that is never forgotten
  5. Be an inspiration – The most successful leaders know how to PULL others in addition to pushing. They pitch in with the team and inspire others to move with them.
  6. Be visionary and future focused – Sharing a vision of the future and helping others understand how to get there inspires confidence.
  7. Ask for feedback and make an effort to change – A leaders’ likeability is directly linked to the extent to which they ask for and respond to feedback from others

Being attentive to these six steps will increase your likeability as a leader!  For more information on becoming a magnetic leader who refuels, recharges and reenergizes the organization, contact Dianne Durkin of Loyalty Factor at 603.334.3401 or [email protected]