Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics.
Loyalty Factor has been instrumental in helping companies:
- Increase Customer Satisfaction by 20 – 33%
- Increase Revenues by 50% in 18 months
- Increase Manufacturing Production by 200% in 18 months
- Simplifying mergers and acquisitions
This weeks InfoExchange highlights some excerpts from an interview with Home Depot CEO Frank Blake, in the recent issue of Fortune Magazine.
Good Boss, Bad Boss – Robert I. Sutton, Ph.D.
If you are the boss, are you a good one? Do you stir your people to give their all and be proud to work for you? In Good Boss, Bad boss, Dr. Sutton applies his commonsense approach to show how the great bosses in our world differ from those who are just so-so.
Some statistics from University of FL researchers found employees with abusive bosses:
- Were more likely than others to slow down or make errors on purpose (30% v. 6%)
- Hide from their bosses (27% v. 4%)
- Not put in maximum effort (33% v. 9%)
- Take sick time when they weren’t sick (29% v. 4%)
The most telling of the statistics is that more than 20 million Americans have left jobs to flee from workplace bullies, most of whom were bosses.
Great bosses do work relentlessly toward two general goals –
- Performance: Help people do the best work they are capable of
- Humanity: Help people experience dignity and pride
The best bosses dance on the edge of overconfidence and a healthy dose of self-doubt and humility saves them from turning arrogant and pigheaded. Wise bosses are devoted to knowing what they don’t know. They act boldly on facts they have the right to know and search for signs that they are wrong – seeking a healthy balance between courage and humility.
Below are tricks to being a great boss:
- Show Them The Love – take a few moments to make people feel appreciated
- Assume the Best – the power of believing that good things will happen and communicating that to them
- 3. Cut Loose the Real Losers
- Keep Teams Together – Bringing in people with connective talents and celebrating stars that help others succeed are powerful means for accomplishments.
- Let the Workers do their Work – protect them from the red tape, unnecessary meetings, meddlesome executives and a host of other intrusions and time wasters.
In summary, if you are a boss, your success depends on staying in tune with how others think, feel and react to you. For personal coaching to develop your leadership abilities, contact Loyalty Factor at 603.334.3401.