Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics.
Loyalty Factor has been instrumental in helping companies:
- Increase Customer Satisfaction by 20 – 33%
- Increase Revenues by 50% in 18 months
- Increase Manufacturing Production by 200% in 18 months
- Simplifying mergers and acquisitions
Our information exchange this week highlights the book, “Winning with Transglobal Leadership ” by Linda Sharkey, Nazeen Razi, Robert Cooke and Peter Barge.
In today’s complex global world corporations need to find leaders that can integrate effectively across cultures, countries, geographies, and deal with the complex legal cultural, political and social environments that globalization presents. The first priority for these individuals is to be inquisitive to succeed.
According to the authors of this book you can have all the technology in the world, great cash reserves and great business fundamentals; however, the key to success in the global arena is the people. To manage people effectively, Transglobal leaders not only have high cognitive intelligence (IQ), they have other types of intelligence including:
- Moral Intelligence: Having a clear moral compass and understanding of how different principles and values play out with different cultures across the world.
- Emotional Intelligence: Empathizing and connecting with others on a social and emotional level.
- Cultural Intelligence: Knowing the critical cultural norms and mores of the countries and areas in which one would be assigned. This is not just the subtle differences between cultures, but rather the interpretation of the shared attributes that have been taught and passed down from generation to generation.
- Business Intelligence: Understanding the components of running a successful business. Including:
- Creating and communicating a well-developed and thought-out strategy
- Understanding current and future customer requirements
- Developing processes to deliver results seamlessly in response to customer needs
- Ensuring sufficient data and information to monitor and evaluate performance
- Are good people leaders
- Global Intelligence: Understanding the legal, economic, governmental and procedural environment in which they will be functioning.
According to the book, global leaders are natural innovators and local leaders tend to be more conforming. Meaning, global leaders do not have to work as hard at diversity and inclusion. They tend to be unconsciously competent in this area and they try new things naturally.
1. Transglobal leaders are skilled at reading people; they have good antennas, and are sensitive to social norms, behaviors and biases.
2. Transglobal leaders thrive on the differences and welcome fresh angles that diverse perspectives can offer.
3. Transglobal leaders are personally involved discovering and nurturing diverse talent and fostering a culture of inclusive diversity.
For strategies on how to become a magnetic leader and help your organization reach great success, contact Loyalty Factor at 603.334.3401. Loyalty Factor has helped numerous organizations grow beyond expectations by embracing the above disciplines.