Monthly Archives: January 2013

Info Exchange – Winning with Transglobal Leadership

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months
  • Simplifying mergers and acquisitions

Our information exchange this week highlights the book, “Winning with Transglobal Leadership ” by Linda Sharkey, Nazeen Razi, Robert Cooke and Peter Barge.

 

In today’s complex global world corporations need to find leaders that can integrate effectively across cultures, countries, geographies, and deal with the complex legal cultural, political and social environments that globalization presents. The first priority for these individuals is to be inquisitive to succeed.

 

According to the authors of this book you can have all the technology in the world, great cash reserves and great business fundamentals; however, the key to success in the global arena is the people. To manage people effectively, Transglobal leaders not only have high cognitive intelligence (IQ), they have other types of intelligence including:

 

  • Moral Intelligence: Having a clear moral compass and understanding of how different principles and values play out with different cultures across the world.
     
  • Emotional Intelligence: Empathizing and connecting with others on a social and emotional level.
     
  • Cultural Intelligence: Knowing the critical cultural norms and mores of the countries and areas in which one would be assigned. This is not just the subtle differences between cultures, but rather the interpretation of the shared attributes that have been taught and passed down from generation to generation.
     
  • Business Intelligence: Understanding the components of running a successful business. Including:      
    • Creating and communicating a well-developed and thought-out strategy
    • Understanding current and future customer requirements
    • Developing processes to deliver results seamlessly in response to customer needs
    • Ensuring sufficient data and information to monitor and evaluate performance
    • Are good people leaders
       
  • Global Intelligence: Understanding the legal, economic, governmental and procedural environment in which they will be functioning.

 

According to the book, global leaders are natural innovators and local leaders tend to be more conforming. Meaning, global leaders do not have to work as hard at diversity and inclusion. They tend to be unconsciously competent in this area and they try new things naturally.

 

In summary,
 

1. Transglobal leaders are skilled at reading people; they have good antennas, and are sensitive to social norms, behaviors and biases.
 

2. Transglobal leaders thrive on the differences and welcome fresh angles that diverse perspectives can offer.
 

3. Transglobal leaders are personally involved discovering and nurturing diverse talent and fostering a culture of inclusive diversity.

 

For strategies on how to become a magnetic leader and help your organization reach great success, contact Loyalty Factor at 603.334.3401. Loyalty Factor has helped numerous organizations grow beyond expectations by embracing the above disciplines.

Engagement Process: Implement & Measure!

Our last installment in the Engagement Process talks about steps 6 & 7: 

6.  Implement the Improvements

Nothing changes attitudes faster than when people see words take action. 

To hear:  “This is the plan,” then to see their role in it and finally to see it live and in motion.  That is powerful because it shows movement and tenacity, and that is an important part of Magnetic Leadership. 

The opposite is also true.  If you announce plans and follow it with a deafening silence and no action, it is a clear message that nothing is happening.  It is one of those things that make employees cynical because it happens so often. 

Break that notion, and show some motion!

 

7. Measure Results

A good friend of mine in the project management business lives by the mantra:  “What gets measured gets done.”  And I could not agree more.  Measuring is a commitment to look at what is working and what is not and puts your organization on a track of continuous improvement.  Whatever the business issue, make sure you have identified the key measurement criteria that are appropriate for your industry. 

In addition to standard business measurements such as return on equity or growth in earnings per share, many companies also want to measure employee satisfaction, customer satisfaction and brand recognition.

 

With the above 7 step process, we have engaged and empowered employees to solve major business issues. We’ve achieved a number of goals, increased engagement, thereby increasing earnings per share!

 

In the next section, we’ll look at Enriching Employees

Contact the Loyalty Factor Team today to learn about how you can benefit from our Strategic Assessment and Alignment  process! We look forward to hearing from you.  

Info Exchange – Breaking the Fear Barrier

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months
  • Simplifying mergers and acquisitions

Our information exchange this week highlights the book, “Breaking the Fear Barrier: How Fear Destroys Companies From the Inside Out and What to Do About It” by Tom Rieger. 

In organizations fear can take many forms. Fear compels employees and managers to protect themselves by creating seemingly impenetrable barriers fortified by rules and practices that benefit one group while harming others. Left unchecked, fear-driven barriers can spread at an alarming rate in an organization.

Instead of defining success by reaching the company’s overall goal, in a fear environment:

  • Workgroups simply concern themselves with their own self-interests.
  • Restrictive policies pile up until managers start to exert extreme control over headcount and resources.
  • Other managers feel compelled to build empires – taking over other departments’ functions to regain or enhance self-sufficiency

In the midst of these counter- productive activities, employees suffer, success deteriorates and efficiency dies. While those barriers might seem insurmountable, they are not. According to the authors, courageous leadership is the answer to create a transformation.

In post recessions when organizations are dealing with widespread loss and fear, it’s easy for them to give up hope that they can get back that edge, and the fierce pride that drove success in the past. That hope still lives inside every employee, manager and leader. To unleash that hope, organizations must utterly destroy the fear barrier.

The first step is to understand the underlying root causes. The second step is to create an environment where courageous behavior can flourish and thrive.

Removing barriers starts with understanding what people are trying to protect and shifting their reference points toward the greater good rather than local processes. This will make the difference between success and utter failure; between dreams realized and hopes dashed. It is a journey you can’t afford notto take.

Take the first step towards eliminating fear barriers within your organization by calling Loyalty Factor at 603-334-3401 to schedule a consult on proven methodologies to alleviate fear!