When we think of intelligence, we typically think of intellectual capacity or IQ. Studies throughout the twentieth century have shown that multiple intelligences exist in human beings. Psychologists have grouped them mainly into three categories:
- Abstract Intelligence: The ability to understand and manipulate with mathematical signals.
- Concrete Intelligence: The ability to understand and manipulate with objects.
- Social Intelligence: The ability to understand and relate to people.
Emotional Intelligence (EI) has its roots in the concept of social intelligence. First identified by El Thorndike in 1920. According to Daniel Goleman, EI is the ability to use our awareness of our emotions to manage behavior and relationships.
Emotional Intelligence involves the ability to monitor ones own emotions, and the beliefs and emotions of others.
- Self Awareness: The ability to recognize and understand your moods, emotions and drives as well as their effect on others.
- Self Management: The ability to control or redirect disruptive impulses and moods. A propensity to suspend judgment – to think before acting.
- Social Awareness: The ability to find common ground and build rapport.
- Relationship Management: The ability to understand the emotional make up of other people
The best leaders use EI to create a reservoir of positivity that inspires passion and motivates people to perform at their best. The leader is the individual who creates the conditions that directly determines people’s ability to perform well.
Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people. www.loyaltyfactor.com