Monthly Archives: April 2012

Info Exchange – Are You Prepared to Manage Generation Y?

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months
  • Simplifying mergers and acquisitions

Our information exchange this week highlights the article, “Understanding Y: Learn how to recruit Generation Y workers and how to make them stay by Christine Luporter from WomenConnect

Just as you’re getting used to dealing with Generation X, along comes the next demographic group. Generation Y, as some call it, is composed of those born after 1977. What are they looking for from their employers?

 

Here’s how Generation Y college students answered one survey when asked what they wanted in their first jobs:

  1. A fun work environment
     
  2. Growth opportunities
     
  3. Competitive salary
     
  4. A wide range of projects to work on
     
  5. Good benefits, including healthcare, profit sharing, and 401(k)
     
  6. Opportunities to learn and develop new skills, paid for by the company
     
  7. Travel opportunities
     
  8. Flexible work schedules


Whether born in 1950 or 1980,

when people are happy at work,
they are more productive and engaged
about the well being of the company.

 

For keynote addresses, seminars, and/or worships on managing and integrating Generation Y into your workforce, contact Dianne Durkin at Loyalty Factor. She has researched and presented on this topic for over 7 years and her dynamic presentation style clearly articulates the message .

 

Incredible Feedback from the NAPBS Annual Conference Keynote Address

Special thanks to the National Association Background Screeners (NAPBS) Annual Conference attendees last week in Nashville, Tennessee! Dianne Durkin’s keynote on Managing Change in Environments that are Redefining Themselves received the following feedback:

 “Dianne’s presentation was extremely insightful. It really helped me to reevaluate my business and outline very clearly how I can grow my business in the future.”

“Thank you for the excellent presentation at the NAPBS Conference. Your energy and knowledge are second to none!”

“It was great to meet you, and I was inspired by what you said! I’m ready to go out and build my business. Thank you for teaching us.”

“Dianne you were absolutely wonderful to hear and probably one of the most powerful woman speakers I have heard in a long time. Thank you!”

The Seven Practices of Exemplary Leadership

Leadership is the critical factor that determines the success of any business, department or organization.  The ability to select, manage, motivate, and guide employees to achieve results is the true measure of any leader’s success.

The Seven Practices of Exemplary Leadership:

There have been more than 3000 studies conducted over the years aimed at identifying the qualities of successful leaders.  More than 50 qualities have been identified that are important to leadership.  And, there are seven qualities that seem to stand out as being more important than the others. The good news is that each of these qualities can be learned, and they must be learned by practice and repetition:

 

1. Vision: The most important single quality of leadership.

 

2. Courage: The second quality that leaders have in common.

 

3. Integrity: the most respected and admired.

 

4. Humility: Leaders have the security and self-confidence to recognize the value of others.

 

5. Foresight: Leaders have the ability to look into the future and anticipate what might occur.

 

6. Focus: The ability to focus personal and corporate energies and resources in the most important areas.

 

7. Cooperation: The ability to work well with others is essential for effective leadership. Your ability to get everyone working and pulling together is essential to your success.

 

Loyalty Factor is known for its Leadership Development Programs.
With over 35 modules, customized to meet our clients specific needs,
there is something for everyone.


Call us today and improve the performance and profitability of YOUR
business with Exceptional Leadership.

www.loyaltyfactor.com

 

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people.  www.loyaltyfactor.com

Info Exchange – Creating Sustainable Performance

Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics. 

 Loyalty Factor has been instrumental in helping companies:

  • Increase Customer Satisfaction by 20 – 33%
  • Increase Revenues by 50% in 18 months
  • Increase Manufacturing Production by 200% in 18 months
  • Simplifying mergers and acquisitions

Our information exchange this week highlights the Harvard Business Review article, Creating Sustainable Performance by Gretchen Spreitzer and Christine Porath.

Creating Sustainable Performance

 

According to the Harvard Business Review article, creating sustainable organization performance is the result of thriving employees. These employees are not just satisfied and employed, they are engaged in creating the future.

 

The authors found that people who fit this description demonstrated 16% better overall performance, 125% less burnout, 32% more commitment to the organization and 46% more job satisfaction than their peers.

 

Thriving employees have two components: Vitality, or the sense of being alive, excited, and learning; and Growth that comes from gaining knowledge and skills. Some people naturally build vitality and learning into their jobs, but most employees are influenced by their environment.

 

According to the authors, four mechanisms create the conditions for thriving:

  • Having decision-making discretion
  • Sharing information about the organization and its strategy
  • Minimizing impoliteness
  • Offering clear, concise, and consistent performance feedback 

 

To learn how you can develop an environment that engages your employees in creating the future contact Loyalty Factor at 603-334-3401, or read Dianne Durkin’s new book, “The Power of Magnetic Leadership: It’s Time to Get R.E.A.L.” where the E stands for Engaging, Empowering, and Enriching Employees for Increased Earnings.

Authentic Leadership: Knowing Your Authentic Self

Continuing with our topic from our last blog about authentic leadership, we will explore more about the center item on the True North compass, how to know your Authentic Self.

 

The journey to Authentic Leadership consists of Self Awareness, Values and Principles, Motivation, Integrated Life – and now, knowing your Authentic Self.

 

Authentic Leadership is:

  • Being aligned with who you are (being the real you)
  • Finding coherence between your life story and your leadership
  • Bringing people together around a shared purpose
  • Empowering people to step up  and create value

 

Knowing Yourself:

  • Finds passion that motivates you
  • Finds the purpose of your leadership
  • Feel comfortable in your own skin
  • Know your strengths and weaknesses and fill the skill gaps with colleagues that complement you
  • See yourself as others see you

 

Protecting & Practicing Your Values & Principles:

  • Understand the values and principles that guide your leadership
  • Decide what is most important to your life
  • Set clear limits as to what you will do under pressure

In summary, Authentic Leaders are grounded in who they are and what they stand for, and operate  with honest, integrity and congruency.

 

Dianne Durkin is president and founder of Loyalty Factor, a specialized consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and many smaller businesses. Dianne’s proven expertise lies in helping companies quickly get to the core issues and outlining their impact on the organization’s profits, productivity and people.  www.loyaltyfactor.com