Archive for January 2011
Welcome to the Loyalty Factor Information Exchange, a bi-weekly service providing summaries of major publications and books on various management and customer relationship topics.
Loyalty Factor has been instrumental in helping companies:
- Increase Customer Satisfaction by 20 – 33%
- Increase Revenues by 50% in 18 months
- Increase Manufacturing Production by 200% in 18 months
Our information exchange this week highlights articles from “The Manager’s Intelligence Report”.
Hiring The Best Job Candidates
If you are hiring a new employee, find out whether he or she will fit your management style by probing attitudes toward prior supervisors. The following questions will help you determine a best fit:
#1: Tell me about the best manager you have worked for. Why was he or she a good manager? What would your ideal boss be like?
#2: What was your least favorite manager like? How did you handle the things you did not like about him or her?
#3: Tell me about any differences of opinions you and a previous manager had. How were these differences resolved?
#4: If I were your manager, what would be the most important thing for me to say or do to support you?
– Adapted from Getting Commitment at Work, by Michael C. Thomas andTempe S. Thomas Commitment Press)
Before You Promote an Employee
Promoting an employee prematurely can cause a myriad of problems — for you, for your organization, and especially for the employee. Ask yourself the following questions before making a decision. Is the employee:
- Performing present duties well enough to justify a promotion?
- Willing to hand over current responsibilities to a new person?
- Enthusiastic about taking on a new role?
- Familiar with the new position’s responsibilities and priorities?
- Proficient in the interpersonal skills necessary to work with others in a new role?
- Adequately trained, or willing to be?
- Prepared to bow out gracefully if the promotion doesn’t work out as planned?
- Experienced and qualified to do at least part of the new job?
The more questions you can answer “Yes” to, the better the chances for the promotion to succeed. Thoroughly investigate and resolve any “No” answers, however, before making any changes.
– Adapted from Practical Supervision (Professional Training Associates)